Customer Connect

Provide instant access to your customers with the latest web and app technologies.

Offer simple, easy to use interfaces to service customer requests and updates. Customer Connect is a convenient, portable solution for maintaining connection with your customers. Enhance your customer interactions with retail, route, A/R and credit card on file features.

Web Features

  • Customer Profile: Credit Card Detail, Notification Preferences, Special Instructions
  • Delivery Options: Pickup requests with support for same day requests, Verify delivery zone, Pickup/delivery notes
  • Lockers: Locate locker locations, Locate open lockers, drop off bag, pickup orders
  • Order status: In process, ready, and sold orders with visual invoice view
  • Gift Card display and balance
  • Subscriptions: Enroll and manage your business subscriptions
  • 24hr kiosk customer lookup
  • Easily customize the portal to your companies branding

Mobile Features

Unleash the convenience of Customer Connect Mobile. The powerhouse of must-have features at your fingertips, customized for both iOS and Android.

  • Customize menu to branding
  • Use your graphics to show off your brand image and build brand awareness
  • Support for multiple brands
  • Update Customer profiles including address, phone, preferences, and credit card
  • "On My Way" store pickup notifications
  • Access Kiosks with ease
  • Sign up for delivery service and request pickup
  • Quickly view My Orders
  • Publish Coupons and Specials, simplify with images and barcodes
  • See reward balances
  • Available on Apple and Android devices

Customer Relations Management

Simplify your customer correspondence process with Spot's Customer Relationship Management.

  • Track SMS, email and phone conversations
  • Phone call outcome and message information
  • Initial customer contact
  • New customer follow ups
  • Conversation notes with customers in person
  • SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
  • View marketing communications
  • Usage of Customer Connect and Mobile App
  • Issue and claim tracking

Don't just take it from us - see what our customers have to say

The whole program is accessible through one screen, it definitely makes tagging in much simpler and the customers love being in the loop about their orders and when things are ready.

I highly recommend switching to Xplor Spot.

Michael Gray, Manager, Technology Support & Solutions - Orlando Cleaners

Best POS company by far!! Most helpful staff, plenty of resources for help, and easy to use POS system

Evan Suber

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Book a Demo

Ready to work smarter not harder? Book your demo to see Xplor Spot in action with a personalized walk through.

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