On The Spot Marketing (OTS) services, managed by BeCreative360 was built by Spot for the operator that does not want the hassle of the daily or weekly processes required to carry out a consistent and full-featured marketing campaign. OTS takes advantage of your current branding and will deliver trigger-based marketing. Capturing lost and low trending customers and gaining revenue from your current customer list.
Chose from over 45 predesigned or customer email/sms templates. Take a look at some of the automated emails available below.
Cross Sell & Growth Generators
The cross sell and growth generator triggers are designed to help dry cleaners increase revenue by targeting customers based on spending habits. This campaign promotes services such as household items, dry cleaning, wash & fold, and pickup & delivery. Offering special promotions to customers who have spent a minimum amount with a set time period.
Route Delivery E-Mails/SMS
Tailored to new pickup and delivery/route customers, this email trigger includes new route customer sign ups and includes special promotions designed to build ongoing route services. The campaign also features reminder triggers for customers who haven’t scheduled a pickup yet for 7, 14, and 30 days from signup.
Inventory Reminders
The inventory reminder trigger helps dry cleaners stay connected with their customers by reminding them about uncollected orders. These automated reminders are sent at 7, 14, 30, 60, 90, and 120 day intervals. The trigger can also notify customers if their credit card on file has declined or expired, ensuring a smooth transaction.
New Customer Emails/SMS
These automated emails are designed to welcome new counter customers to your business and offer exclusive promotions to encourage repeat visits and build loyalty.
Retention Marketing
The retention marketing trigger uses targeted emails and SMS messages to re-engage customers who haven’t visited your dry cleaning business within a specific timeframe. These campaigns offer timely promotions to win back business.
Goodwill Marketing
This trigger is designed to strengthen customer loyalty by delivering special promotions during key moments. These can include birthdays, anniversaries, app sign-ups, social media engagement or simply a thoughtful thank-you for their continued business.
On The Spot Plus+
On The Spot Plus is an essential tool for businesses looking to convert sales and drive revenue. By leveraging the immediacy, personalization, and effectiveness of SMS messages, you can engage your customers and drive them to take action. On The Spot PLUS+ includes:
Increase customer reviews with Spot's integration with instant feedback using ReviewMyDryCleaner.
Reviews AI:
Generate reviews on autopilot
Craft the perfect replies with AI
Gain deep insights into customer sentiment
Send your happy customers a review request before they can get into their car, directly from your workstation. This way, you can capture their feedback while it is still fresh in their minds.
The Spot software will integrate and automatically send review requests on your behalf after a completed transaction. You can customize how many times the same customer will get a review request right from the dashboard.
Don't just take it from us - see what our customers have to say
The whole program is accessible through one screen, it definitely makes tagging in much simpler and the customers love being in the loop about their orders and when things are ready.
I highly recommend switching to Xplor Spot.
Michael Gray, Manager, Technology Support & Solutions - Orlando Cleaners
The main benefits are retention marketing, on-demand routes, subscriptions and workflow efficiency. Plus the customer support we receive has always been terrific!